Privacy Policy

Hope In The Light, LLC (“HITL”, “we”, or “us”) is a candle company committed to treating all data information with integrity and excellence. This Privacy Policy explains how we collect, store, use and protect your personal information during any visit or transaction at www.hopeinthelightcandles.com (“the Site”) or any other web properties developed and managed by Hope In The Light, LLC. By using the HITL website, you are agreeing to the terms and conditions of this Privacy Policy. We reserve the right at any time and without notice to change this Privacy Policy by posting an update on our website. Any change is effective upon posting. By continuing to use the Hope In The Light, LLC website after any changes are posted, you automatically agree to the revised Privacy Policy.

Information Collection & Use
Hope In The Light, LLC collects information in a variety of ways. See the following for an explanation:

Anonymous: Our server collects the IP address (the general location where the user is logged in) of every visitor to our website to diagnose issues, analyze trends, and gather broad demographics in order to improve the site and deliver relevant and customized content. The IP addresses are not linked directly to any personally identifiable information.

Contact Forms: When you contact us through any and all of the contact forms on our websites. We will use this personal information (i.e. email address, name, phone number, mailing address etc.) only for the purpose of what is stated or implied at your consent.

Newsletter Signup: When you sign up for the newsletter we will use your first name, last name, email address, phone number and social media profile names only for the purpose of what is stated or implied at your consent.

Online Store: When you purchase a product from the Hope In The Light, LLC store; we have to collect certain personal information from you such as first name, last name, email address, phone number, mailing address and payment information. This personal information is used only for the purpose of what is stated or implied at your consent whether it is fulfilling a product order or providing a receipt. It is never sold and is only used to communicate with you, screen online orders for potential fraud or risk and provide information regarding any related HITL products or services.

There are instances where Hope In The Light, LLC uses a trusted third-party service providers (i.e. PayPal, Woo Commerce, Pirate Ship, Venmo, Cash App, Square) to help us collect and process information. These providers may have access to store or process personal information as part of their role in providing services to us. The information given to them is limited to what is necessary to reasonably perform their functions.

Use of Cookies & Similar Technologies
Cookies are small data files that the HITL website transfers to any electronic device browsing our website. The Site also uses other “cookie” technologies such as pixel technology (i.e. Facebook pixel) and other software like Google Analytics, Google AdWords and Facebook Ads. These all assist with general analytics of how visitors browse and use the website so your experience can be tailored to your interests. Cookies also helps HITL improve the services on the website, apps and social media platforms. Your web browser is probably set to automatically accept cookies; as today it’s considered industry standard. Certain web browsers offer a “do not track” feature that lets you tell websites not to track you but these functions are not uniform across the industry so the HITL website will ignore “do not track” signals it picks up from web browsers. However, you are able to disable cookies within the browser just be aware that as a result certain areas of the HITL website may not function properly. In addition, rejecting the cookies does not mean all information tracking ceases.

To opt out of Google Analytics- click here. To opt out of Google Ads- click here. To opt out of Facebook Ads- click here.

Personal Information Sharing & Disclosure
We will never share, rent, sell, lease, or otherwise provide personal information with other organizations or companies for the marketing of their own products or services.
However, we may share your personal information in order to comply with applicable laws and regulations, to respond to a subpoena, a search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

Minor Policy
We do not knowingly collect children’s personal information. Any user under the age of 18 must ask a parent or guardian’s permission to use this website, request information from HITL, or purchase any materials and products on this website.

Data Security & Retention
HITL takes all reasonable steps to protect the security and confidentiality of your personal information. We store electronic and physical files that are secure including restricted access to records and password protocols.

All personal information submitted through the Hope In The Light, LLC online store is transmitted by using the SSL (Secure Socket Layer) encryption. SSL is a qualified coding system that triggers your web browser to automatically encrypt and scramble the data before you send it to us. Your personal information is also off-limits to everyone except certain qualified persons of Hope In The Light, LLC

We retain your personal information throughout your relationship with HITL. When you place an order through the website, we will maintain your order information for our records unless you ask for us to delete the information. We do not maintain your financial information including credit card numbers and account numbers as they relate to purchases. Our third-party e-commerce site may be responsible for maintaining said financial information such as credit card numbers and account numbers. If or when you terminate your relationship with HITL, we will usually continue to store archived copies of your personal information for legitimate business reasons to comply with the law. Regardless, HITL will continue to store anonymous and anonymized information including website visits without personal markers to improve our overall services.

Third-Party Links
The HITL website may contain links to other third-party websites. Please note that when you click on one of them, you enter a website not controlled or managed by Hope In The Light, LLC. HITL is not responsible for personal information those third-party websites may collect, store or use. We encourage you to read the privacy statements on all other websites as they may differ from ours.

Privacy Policy Changes
We may update this Privacy Policy as needed in order to reflect changes in our practices or for other operational, legal or regulatory reasons.

Contacting HITL
If you have questions, comments or concerns about this Privacy Policy please contact us by email at [email protected] or write to us at the address listed below:

Hope In The Light, LLC
PO Box 25012
St. Louis, MO 63125

Last Updated: June 30th, 2022
© 2022 Hope In The Light, LLC